Privacy Policy

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We, STK Hire, recognise the importance of protecting the privacy of the personal information we collect from our customers.

This statement discloses what information we collect and how we use, disclose and store your personal information. 

What personal information do we collect, and how do we get it?

We collect your personal information from our hire agreements, our credit forms, or what you tell us or show us when you telephone us, visit us, or browse on our website. When you hire any equipment from us, we will request that you supply us with some or all of the following:

• Your name, street address, email address, telephone, mobile and facsimile numbers, your company or business name to identify you, and for us to contact you.
• Details of your Drivers Licence, or a photocopy or digital image of it, so that we can confirm your identity, your residence, and (where applicable) your legal right to drive one of our vehicles (for some equipment other than vehicles, we may also require details of relevant licences or operator competency certificates).
• Your credit card details for the purpose of paying for your hires 

What do we use this personal information for?

All information sought is required for our business purposes, which includes:

• responding to your enquiries or requests
• to provide you with the equipment you wish to hire, and other products and services
• to help us to identify other products and services that might be beneficial to you, and to inform you about them and items of interest
• to evaluate the needs of our customers and to develop new products
• internal accounting and administration
• to protect you and us from fraud
• Direct Marketing
• Setting up an account
• for purposes that are expressly permitted under any agreement with you
• where it is suspected that potential or actual unlawful activity has taken place.

When you visit our website, we may collect the above information from you if you provide it to us. 

Disclosure of your personal information 

As a general principle, we will not provide any unrelated party (including any overseas recipients) with any personal information we have collected about you. Exceptions may occur where:

• we believe in good faith that you have consented;
• a law enforcement agency, or other government agency, is exercising its legal authority and has requested we provide access to that information.
• you are in default of a hire agreement or other contractual commitment to us, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
• we are asked to share that information with a credit bureau or reporting agency.

We may also share personal information with related companies or with contractors performing services for us. In these instances, we will use reasonable endeavours to ensure that these organisations are required to comply with the relevant legislation.

We may use personal information for direct marketing or to advise an individual about new services and marketing initiatives that may be of interest to them.

Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law. 

What equipment data do we collect, how do we get it and what do we use it for?

Our equipment, vehicles and tools (Equipment) may contain on-board devices (each a GPS Device) which enable the Equipment to be connected to the internet and to send commands to and receive certain information from the Equipment, including geolocation data from a global positioning system and other data including but not limited to speed, battery voltage and ignition status of such Equipment.

By hiring any Equipment from us you expressly agree to us using a GPS Device on such Equipment during the hire period, and to us collecting, using and retaining information from the GPS Device, and that we are the owner of that data.

Information from the GPS Device may be used:

• to notify us that the Equipment requires maintenance or servicing;
• to provide information to the police or other authorities in the event that the Equipment is stolen, is not returned at the end of the hire period or is being used unlawfully;
• in the event of an accident or incident relating to the Equipment during the hire period, e.g. to verify the location of the Equipment at the time of the alleged accident or incident;
• to identify the exact location of the Equipment in the event of a reported breakdown and to provide that location to breakdown responders;
• to identify whether the Equipment is being used in an area prohibited under the hire agreement conditions or in a manner that does not comply with manufacturer’s specifications or the terms of hire;
• for any other purpose permitted under the Privacy Act or any other law.

Gaining access your personal information

You have a right to access the personal information we store about you. If you wish to access your information, please write to us. Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. 

If you refuse to provide us with your personal information that we require, we may not be able to answer your requests in some cases, or conduct business with you.